Hair Chronicles: The Worst Hair Experience at Danselly Beauty Center

*Sigh* They say you get what you pay for and that is exactly what happened at Danselly Beauty Center on Flatlands Ave between 104th and 105th streets in Brooklyn, New York. This had to be the worst experience that I have ever had at a beauty salon. I was forgotten about, mocked, pre-judged, and just basically insulted by a group of Dominican stylists who have no regard for their customers.

I needed a quick wash-n-set, so I did not feel like driving all the way to Queens to my normal salon. I should have just sucked it up and drove because what I experienced was not worth the sacrifice.

Here’s my review on Yelp. I am reporting them to Consumer Affairs also. No one should have to go through what I experienced.

“I visited Danselly Beauty Center 2 times prior to my most recent visit. Both times I was satisfied enough to return a 3rd time. What made this experience so terrible was the way they treated me. I was forgotten about under the dryer for about 10-15 minutes. The “owner” said “Well why didn’t you say something?” I feel that was disrespectful. Also my conditioner was not washed out properly and I was left waiting 20-25 minutes to have my hair roller set after my initial wash. My hair began air drying and I became frustrated when the “stylists” were talking and taking customers who were done after me. They spent time blow drying and styling other customers hair while I was waiting with wet hair in an air conditioned room. When I expressed my concern I was told “she was almost done” I had no idea who “she” was because the salon was filled with women. I was mistreated and harassed by the stylists, the owner and a patron who was supposedly a family member.

After I was under the dryer for 25 minutes the stylist said I can come from under the dryer. My hair wasn’t anywhere near dry and I told her. After my hair finally dried and she asked what I wanted done I said to blow dry the roots. After she was done she gave me a receipt and the price was too high. I asked why it was so high, and she said because I had my roots blown. Nowhere in the salon did it state that it is extra to have your hair blown. I asked the “owner” about this and she proceeded to get nasty because of our earlier interaction. She said I should ask about services if I want to know something because she is not putting up flyers with all of the services all over her salon. She continued to blame me for not asking and then other stylists and workers all surrounded in what seemed like they were going to attack me. I wanted to walk out and not pay but I did pay. They said I always come in complaining and I replied if I always complain about something I don’t return or spend my money there. This other woman who claimed to be an owner as well proceeded to tell me I had an attitude based on my body language. Ummmm maybe I had a rough day at work? Did you ever think about that. I had a sore scalp from a previous hairstyle and I just wanted to be in and out.  The salon wasn’t even crowded and it took forever for them to provide their services.

 Then a random woman, who was a family member of the owner who to precedence over the customers to get her hair done, started yelling at me. That’s when I left. They are not about making customers happy. They are only concerned with providing mediocre service and getting money. I would not recommend this salon, especially if you have been to other salons with better services, products, and management.  They made it seem like it was about money, which it wasn’t, but it was about the principle of treating customers poorly. They may be used to a clientele without standards and accepts anything but I don’t operate that way. All of the prices of all services should be posted and the customer should never be blamed.

I told the owner as a business owner myself you need to let your clients know what they are paying for ahead of time. You can’t just have random prices whenever you feel like it. I also told her I wantedto support businesses in the community which is why I returned but she proceeded to get nasty. I was trying to give advice as a business owner as well as a young woman of color but they fulfilled the stereotype of being rude and nasty.”

This is the abridged version of the story. There was more dialogue, but this is the gist of it all. So please never go to this salon.